Question 1

What makes The Cwtch Animal Homestay different?

Accepted Answer

Our Luxury Dog Hotel will be your dog’s favourite staycation! A unique, home from home environment where your dog will enjoy a relaxed, social setting with the perfect amount of exercise, play, enrichment, stimulation, and human interaction. We promise to give your dog an unforgettable stay with us so you can have peace of mind when you’re away, knowing that your dog is having the time of their lives!

Our Dog Hotel has been purpose built with our guests in mind. We have created an inviting, homely space for your dogs to roam freely throughout the day and to enjoy the company of our staff and other hotel guests. Our homely doggy lounge, kitchen, secure indoor & outdoor areas and luxurious private suites have all been designed to provide maximum comfort for your dog and peace of mind for you!

Question 2

What will a typical day look like for my dog during their staycation at The Cwtch Animal Homestay?

Accepted Answer

A typical day at our Luxury Dog Hotel will start from 7:30am. Guests will have full use of our secure outdoor areas for their morning toilet business, and to stretch their legs after a peaceful night’s sleep in their private suites. Guests will then return to their rooms for breakfast before the daily fun begins!

Group walks and free play will begin from 9:30am where guests will enjoy the company of our team and other doggy guests in our secure indoor & outdoor areas. All guests will be taken out for their adventurous morning walks around our 29 acres of luscious fields and woodland areas.

From 9:30am until 11am, all our guests will enjoy supervised free play around our homely kitchen/lounge area and our secure indoor and outdoor play areas, engaging in fun play activities and lots of interaction from members of our team. Guests will be supervised at all times during free play hours.

Between 11am-1pm, guests will be encouraged to rest in their private rooms or our lounge area to re-charge ready for the afternoon adventures!

After some relaxing, the fun starts again. Guests will enjoy supervised free play and enrichment activities for the rest of the afternoon. Fun ‘find it’ games, stimulating puzzles, fetch, tug and chase will stimulate your pups both mentally & physically, so they are happy and fulfilled throughout their stay with us.

After dinner hour guests can enjoy winding down in our doggy lounge with lots of fuss and cuddles from staff until it’s time for bed.

Please note, we can tailor your dog’s stay to suit their personal needs.

Question 3

How much attention will my dog receive during their staycation?

Accepted Answer

Our Luxury Dog Hotel is situated on the grounds of our family home, surrounded by 29 acres of beautiful Welsh country side & woodland. Our facilities are supervised 24 hours per day, 7 days a week. The Cwtch team consists of  3 full time members of staff as well as 1 part time. Our full-time members of staff are currently studying to be fully qualified with ‘Level 3 Diploma’s in Canine Care, Behaviour and Welfare’.

Your pup will receive as much care and attention as they would back home - creating unforgettable bonds with both staff and other guests, to make for a memorable staycation!

Question 4

Do you have a minimum/maximum day stay policy?

Accepted Answer

Our rates are based on a period of 24 hours.

We have a minimum 3 day/2-night stay policy. During periods of high demand there may be a minimum 5 night stay policy. There is no maximum stay policy.

Question 5

What is your cancellation policy?

Accepted Answer

At The Cwtch Animal Homestay, we charge by the day. This includes your dog’s day of arrival and day of collection, regardless of their drop off and pick up times. All bookings that are made require a deposit of 50% to be paid prior to confirmation of your dog’s stay with us. All deposits are non-refundable and non-transferrable. All payments should be made using our online booking system. We do not accept cash payments. Please note, if the 50% deposit isn't paid within 48 hours of your booking request we have the right to cancel the booking.

The remaining balance must be paid at least four weeks prior to your dog’s staycation with us. You will receive an automated email notification when the balance is due.

After your booking has been confirmed and your deposit has been paid, you are able to cancel at any stage up to 28 days prior to the check in date of your booking. The 28 days prior does not include the day of check in. If you cancel within the 28 day period, you will still be charged for the remaining balance.

Introduction Day -

If you have booked an Introduction Day with us and need to cancel or reschedule your booking, this can be requested via your customer booking portal page. To qualify for a full refund and/or rescheduling your Introduction Day, changes must be requested at least 48 hours in advance.

Unfortunately, we cannot offer a refund or an option to reschedule within 48 hours before your Introduction Day.

Question 6

Do you accept entire males and females in season?

Accepted Answer

Due to the social set up of our Luxury Dog Hotel we are not able to accept entire males over the age of 9 months old (7 months for larger breeds). This is due to their arousal levels around other dogs during play. It is also very common for castrated males to have less tolerance towards entire males due to their lack of testosterone, this can lead to castrated males reacting aggressively to entire males. Please always speak to your vet on the appropriate age to castrate your dog.

We are not able to accept females who are in season. We understand that it is sometimes difficult to predict when their season is due but unfortunately, we cannot accept a female in our care if she arrives to our hotel and is in season, please be mindful of this when booking your dog’s stay.

Question 7

What vaccinations does my dog require to stay with you?

Accepted Answer

All dogs who stay with us at The Cwtch Animal Homestay will need to be fully vaccinated against the following: distemper, hepatitis, parvovirus, leptospirosis and kennel cough. We require a copy of the up-to-date vaccination certificate at least 2 weeks prior to your dog’s stay with us, this can be updated on your own individual boarding card that you can access on our portal. All dogs must be up to date with their flea and worming treatment prior to their stay. Unfortunately, failure to provide a copy of your dog’s up-to-date vaccination certificate will result in them not being able to stay with us.

Question 8

What does an “Introduction Day” entail?

Accepted Answer

Our Introduction Day will be an opportunity for your dog to come and spend the day with us prior to their staycation. Throughout the day, our team will carefully monitor your dog within our Hotel set up and assess how they engage with other dogs and staff. During the day, The Cwtch team will assess your dog’s social skills, as well as their behaviour displayed during mealtimes, free play sessions, group walks and down time periods. This is very important prior to booking any stays with us as it allows us to be confident that your dog will flourish in the environment of our Luxury Dog Hotel. This way, we can ensure they will have the best staycation with us!

At the end of the Introduction Day, we will provide you with feedback on whether we believe our Luxury Dog Hotel is well suited to your dog. If we are confident that our Luxury Dog Hotel is the right fit for your dog, then you will be able to book future staycations with us. If we feel that our hotel's environment is not the right fit for your dog then we may either suggest an additional introduction day/night to assess further, or unfortunately, we may conclude that our Dog hotel would not be the right staycation option for your dog.

Our Introduction Days are approximately 5 hours long from your drop off time. We ask that you provide any food and bedding needed for your dog throughout their time with us that day.

Question 9

Do I need to bring anything along for my dog’s staycation?

Accepted Answer

Please bring along your dog’s food for their stay with us so they can continue their usual diet.

Although we are more than happy to provide bedding as well as a wide selection of beds, we do encourage you to bring your dog’s own bed and bedding from home. This is familiar to them and will help them settle quicker during their stay with us. If your dog usually sleeps in a crate at night-time, then please bring this with you and we will replicate their sleeping set up for maximum comfort. Please ensure that any bedding and blankets are washed before your dog’s stay with us.

Please do not bring toys from home. We will have plenty of toys for your dog to enjoy during their stay with us. We will also provide our own treats and chews.

Question 10

Are dogs from the same household allowed to share a room?

Accepted Answer

Dogs from the same household will be given the option to share a room. Our rooms have been designed in line with 5-star standard legislation for both Wales and England. This ensures that there is plenty of space for dogs from the same household to share if preferred.

Question 11

What happens if my dog does not settle during their staycation?

Accepted Answer

We will do everything we possibly can to settle your dog and make them feel at home with us. Dogs who take a little longer to settle will get plenty of reassurance and attention from our team. However, if we believe that your dog’s mental and/or physical state is being affected during their stay with us, we will act in their best interest and contact their emergency contact which may result in their staycation being cut short.

Question 12

Can I come and look around your facilities before booking a staycation?

Accepted Answer

We will host Hotel tours throughout the year for those that are interested to come and look around our Dog Hotel.

We will also have a online tour of our Hotel available on our social media platforms and website for those that can’t make our Hotel tours and want to look around. As we’ll be caring for our guests throughout the day, we cannot accommodate walk in’s.

Question 13

Will your secure parks still be open?

Accepted Answer

Yes - Absolutely! Both our Dog Adventure Park and Dog Sensory Park will still be open and running as usual when our Luxury Dog Hotel opens. Our Dog Hotel will have its own car park and secure outdoor areas so park users can still enjoy undisturbed, off lead play. You can continue to book our Secure Dog Parks via our online booking system as normal.

Question 14

If my dog has had an introduction for your secure parks, do they still need an introduction to use your Luxury Dog Hotel?

Accepted Answer

Yes, you would still need to book your dog in for an introduction day if you would like them to have a staycation with us. Our Luxury Dog Hotel will run separately to our Secure Dog Parks.